Returns and refunds
We want you to feel confident ordering from Loaero. To request a voluntary return, email loaerosupport@gmail.com within seven days after delivery. Include your order number, the item you wish to return and the reason for the request.
Return eligibility
Items must be unused, clean, undamaged and returned with all original parts, accessories and packaging. For hygiene and safety, products that have held water, fragrance or essential oil, products that have been worn, opened replacement filters, and other used personal-care items may be ineligible for a change-of-mind return. This does not limit rights that apply to damaged, faulty, misdescribed or incorrect goods.
Before sending a return
Please wait for return instructions before mailing anything. Unauthorized returns or items sent to an address other than the one provided by Loaero may not be accepted. Customers are responsible for return postage for voluntary change-of-mind returns. We recommend using a tracked service.
Damaged, faulty or incorrect items
Contact us promptly with your order number, a description of the problem and clear photos when appropriate. We will review the issue and provide a suitable remedy, which may include a replacement, refund or other resolution required by applicable consumer law.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected, or after a claim is otherwise approved. Please allow up to 10 business days for Loaero to process an approved refund. Your bank or payment provider may need additional time to post it.
Original shipping charges are non-refundable where permitted, although Loaero currently offers free standard shipping. Mandatory consumer rights remain unaffected.
Last updated: September 14, 2026.